Privacy policy. Information about the processing of personal data

The personal data processing policy applies from May 25, 2018. This Personal Data Processing Policy, hereinafter referred to as the Policy, describes the procedure by which LLC LK-CITI processes personal data. This policy is applicable if the Customer uses, has used or has expressed the wish to use the services provided by LLC LK-CITI or is otherwise related to the services provided by LLC-CITI, including in relations with the Customer established prior to the entry into force of this Policy.

Definitions

The Customer is any individual who uses, has used or has expressed the wish to use any services provided by LLC LK-CITI or is in any other way connected with them.
Personal data is any Customer-related information that can be used to identify an individual.

Processing is any activity performed on Personal Data (including collection, recording, storage, making requests, transferring, etc.).

Data manager is LLC LK-CITI, company registered in Latvia, unified registration number. 40003962176, legal address Rīga, Republikas laukums 3-437, LV-1010, LLC LK-CITI contact information regarding personal data processing issues is: This email address is being protected from spambots. You need JavaScript enabled to view it. .

Data processor is the person processing the personal data on the basis of a contract with the Data Manager, if this is necessary for the implementation of commercial activities of LLC LK-CITI and is in accordance with the legislation in force.

What kind of personal data do we collect and why.

In order to prepare a commercial offer or to reserve an apartment for the Customer, LLC LK CITI processes the following Customer Personal Data

Personal Data CategoriesLegal basisStorage period
- name and surname;
- personal code or date of birth;
- contact information: email address, phone number,
- Online social networking address
- photo
- declared place of residence.
Customer's consent See the section "How long is the Customer's personal data stored?"

The Customer of LLC LK-CITI completes the booking application on the home page www.lk-group.lv or transfers his personal data to LLC LK-CITI otherwise, confirming the consent to the processing of his / her personal data. If during the filling of the booking application the Customer can not fill in any of the mandatory fields and can not apply for a reservation, the Customer needs to contact SIA LK-CITI by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.. By filling out the booking application, the Customer agrees to t the processing of his personal data and evaluation of the Customer's credit history by getting the information from AS "Kredītinformācijas birojs". The legitimate interests of LLC and Personal Data Processing Objectives are:

  • to verify the Customer's identity prior to entering into a contract;
  • to carry out credit risk assessment before the conclusion of the contract and during the execution of the contract (check the Customer's credit history);
  • to prepare and send to the Customer a commercial offer about their services.

To contact the Customer for requesting additional information, sending a bid, direct marketing, informing about important events, etc. LLC LK-CITI uses the contact form on the website, all social networks, all the telecommunications connections, including the Customer's mobile telephone number, email services and mail.

To conclude an agreement with the Client and fulfill the obligations assumed under the agreement, SIA LK-CITI processes the following Customer personal data.

Personal Data CategoriesLegal basisStorage period
- name and surname;
- personal code or date of birth;
- passport or ID data;
- contact details: e-mail address, telephone number,
- Online social network address
- declared place of residence;
- photo.
Customer's consent, completing the Customer's questionnaire, Annexes to the Rental Agreement and the Rental Agreement. See the section "How long is the Customer's personal data stored?"

The legitimate interest of LLC LK-CITI and purpose of personal data processing, when signing a tenancy agreement and for processing personal data of the Customer are the following:

  • to carry out commercial activities, leasing of living quarters and providing related services;
  • to verify the Customer's identity prior to entering into a contract;
  • to ensure fulfillment of contractual obligations;
  • to eliminate unreasonable financial risks (including, credit risk assessment before the conclusion of the contract and during the execution of the contract);
  • to provide the information necessary for the fulfillment of the contract by e-mail, social networks, by text messages or by contacting the Customer via a mobile phone;
  • for improvement of services, development of new services;
  • for advertising and distribution of services or for commercial purposes;
  • for customer service;
  • for the administration of the bills;
  • for the debt collection;
  • for the LLC LK-CITI website maintenance and improvement;
  • to keep the Customer's applications for the provision of services, other applications and submissions, notes on them;
  • to carry out actions for keeping the Customers;
  • to creat and develop services;
  • to advertise our services by sending notices to Customers, as well as publishing information on our website and social networks;
  • to send to the Customers other reports on the progress of the contract execution and events relevant to the execution of the contract, as well as to conduct customer surveys on services, to send information about organized social events, proposals, receive feedback from the Customers;
  • for the planning and accounting;
  • for preparing reports;
  • to ensure effective corporate governance processes;
  • to ensure and improve the quality of services;
  • to administer payments;
  • to administer undone payments;
  • to turn to the public administration and operational authorities and the courts for the protection of our legal interests;
  • for providing information to state administrative institutions and subjects of emergency operations in the extent specified in external regulatory enactments;
  • for other specific purposes about which the Customer is informed at the moment when he provides relevant data to LLC LK-CITI.

Source of personal data.

LLC LK-CITI collects and processes only personal data that is obtained with the consent of Customers for data processing.

Disclosure of personal data.

LLC LK-CITI discloses the personal data obtained in the following cases:

  • for provision of information to state administrative institutions and operational entities to the extent specified in external regulatory enactments;
  • for collecting of debts, including the transfer of Customer's personal data to a licensed collecting company;
  • for checking Customer's credit history;
  • for the Customer's photo placement in the social networks, LLC LK-CITI website and use in advertising of LLC LK-CITI;
  • for the representatives of LLC LK-CITI and Customer, if necessary, to fulfill the obligations of the agreement;
  • for the partners and / or employees of LLC LK-CITI to ensure the performance of the contractual obligations between the Customer and LLC LK-CITI;
  • for the financial and tax supervisory authorities;
  • for other specific purposes for which the Customer is informed at the moment when he provides relevant data to LK-CITI.

For how long is the Customer's personal data stored?

Personal data of the Customer will be processed as long as necessary. The period of data retention may be based on an agreement with the Customer, the legitimate interests of LLC LK-CITI or the applicable regulatory enactments (for example, laws on accounting, civil law, etc.).

If Customer's personal data is collected and processed in order to prepare a commercial offer and thereafter no agreement is concluded between the Customer and LLC LK-CITI, the Client has the right to request that LLC LK-CITI immediately delete the customer's data. LLC LK-CITI will erase the Customer's data within three working days upon receipt of the request. In order to exercise the above rights, the Customer submits a written application to LLC LK-CITI or sends a corresponding request to the email address This email address is being protected from spambots. You need JavaScript enabled to view it..

Protection of personal data.

When processing Customer’s personal data, LLC LK-CITI treats the data in a secure organizational and technical manner that adequately protects the data against accidental or unlawful destruction, modification, disclosure and any other illegal activity.LLC LK-CITI indicates that the data obtained is transmitted by electronic means through the electronic communications networks, mobile and social network providers, therefore, LLC LK-CITI can not guarantee and is not responsible for the data protection and security when it is transmitted in this way. The customer is required to take active steps to ensure the confidentiality of his data.

Customer's rights.

The Customer has the following rights regarding the processing of his / her personal data:

  • If the Customer considers that information about him is incorrect or incomplete, the Customer has the right to ask LLC LK-CITI to correct or clarify the Customer's data;
  • The Customer has the right at any time to withdraw his consent to the processing of his / her personal data, if there is no agreement between LLC LK-CITI and the Customer;
  • The Customer has the right at any time to object to the processing of his data for direct marketing purposes by notifying LLC LK-CITI. Customer's request is processed within 3 (three) days upon receipt of the request;
  • The Customer has the right to object to the processing of his / her personal data on the basis of his legitimate interests, however, LLC LK-CITI will continue to process personal data of the Customer if there are compelling reasons to continue to process the Customer's data in accordance with the legislation in force;
  • In certain circumstances, the Customer has the right to request the deletion of his data from LLC LK-CITI, however this does not apply to cases where the law requires LLC LK-CITI to retain data. In order to exercise the above rights, the Customer submits a written application to LLC LK-CITI.

Information about the company responsible for Customer’s personal data processing.

LLC LK-CITI, registration number: 40003962176, legal address Rīga, Republikas laukums 3-437, LV-1010, phone: (+371) 29541486, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it..